Shipping Policy

• Order Processing Time : All orders are processed and dispatched within 7-10 business days after receipt of payment. Orders placed after business hours or on weekends/holidays will be processed on the next business day.
• Shipping Method : We use reliable and trusted logistics partners to ensure the safe and timely delivery of your products. Shipping methods and carriers may vary depending on your location and the nature of the products ordered.
• Shipping Costs : Shipping costs are calculated based on the destination, size, and weight of the order. The shipping charges will be displayed at the checkout before confirming the order. Customers are responsible for paying any applicable shipping fees unless otherwise stated.
• Delivery Time : Delivery times vary depending on the shipping method and destination. Typically, domestic deliveries will arrive within 7-15 business days, while international shipments may take 10-30 business days, depending on customs and other external factors.
• Customs and Import Duties : For international orders, you may be responsible for any customs duties, taxes, or import fees that may apply in your country. These fees are not included in the price of your order and will be collected by the delivery service provider.
• Tracking : Once your order has been shipped, we will send you a tracking number to allow you to monitor the progress of your shipment. If you have any questions about the delivery status, please feel free to contact our customer support team.

Return Policy

• Eligibility for Returns :
• Returns are only accepted for products that are damaged or defective at the time of delivery.
• If your product is damaged or defective, please contact us within 7 days of receiving the item to initiate a return process.

• Return Process :
• To initiate a return, please contact our customer service team at herald.diamonds@heraldgroup.in with your order number, a description of the issue, and any supporting photographs of the damaged or defective item.
• Upon approval, we will provide you with instructions on how to return the item.
• Returns must be shipped back to us in their original condition and packaging.

• Refunds and Exchanges :
• After we receive and inspect the returned product, we will issue a full refund to the original payment method if the product is confirmed to be defective or damaged.
• If you prefer an exchange, we will arrange for the replacement product to be sent out as soon as possible (subject to availability).

• Non-Returnable Items :
• Custom or personalized products, including any specially cut or modified lab-grown diamonds, cannot be returned or exchanged unless damaged during transit or defective.
• We do not accept returns for products that have been used or altered.

• Shipping Costs for Returns :
• Return shipping is typically covered by Herald Diamonds for damaged or defective products.
• For other cases, the customer will be responsible for return shipping costs, and any original shipping fees will not be refunded.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: