Herald is dedicated to our customer service and providing the most positive experience for all of our shoppers. We have easy 15-Day Money Back policy, Life Time Exchange Policy and Life Time Buy-Back Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from Herald. We are fully committed to ensure that you are 100% confident and satisfied with your purchase from Herald.

15-Day Money Back

We offer a hassle-free 15 day Money Back policy. If you have any problem with the jewellery piece, you can choose to return it back and claim refund or exchange within the policy time frame. The time frame this policy is of 15 days from the date of delivery. We don't offer direct exchanges through the site. If you wish to exchange a product, we will refund you the cost and you will have to place a new order online through our website.

Products shall not be eligible for return under this 15 day guarantee if it exhibits physical damage to the box to the product, has been washed, is returned without all original packaging and accessories and not in original condition, including retail box, certificate and all other items originally included with the product at the time of delivery. In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification. The cost of shipping and such certification shall be borne by the customer.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working business days. CaratGlow is not responsible for items damaged or lost in transit. Customer will be responsible for paying for their shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.

The policy is deemed void if any other third party jeweler has worked on it. If any item returned showing signs of wear or altered, engraved, resized (by anyone/any third party jeweller) or damaged in any other manner shall not be accepted for return, and no longer applicable to 15-Day Money Back Policy. We reserve the right to change the Exchange and Buy-Back amount of the product based on quality inspection.

You can exchange your design within 15 days for the full value only once. In the event, you wish to exchange the design the second time, it will be considered as a Lifetime Exchange.

Use of information collected

Herald will use the information collected to contact you about the website and website-related news and services, update you on all special offers available on the website, know the geographical location of visitors, calculate the number of visitors, monitor and improve the website, and provide you with a better shopping experience. Herald does not permit any unauthorized entity or individual to utilize any information collected from you via this website.

The Herald website may contain connections to other websites. You will be subject to the privacy policies of the other websites once you leave our website, and the Herald Return Policy will no longer apply. Herald is not liable for any information collected, shared, or used by third-party websites or mobile applications due to your browser settings.

Herald reserves the right to release personal information as required by law and where we believe it is necessary to protect our rights and comply with judicial proceedings, subpoenas, court orders, or other legal processes. We may share aggregate information with our sponsors, advertisers, or third parties, such as website usage statistics and demographics. Such parties, however, do not have access to such shared information.

Accepting this policy allows us to collect, store, and utilize any information you input on our website. Herald maintains the right to use such data in marketing materials. We guarantee that this information will never be sold or shared with third parties not affiliated with us.

When you make a purchase, some of your information will be shared with those who need access to your personal information, such as credit card processing firms, courier companies, and so on, to execute them, and Herald their obligations and fulfill your order requirements.

Protection of your information

Personal information we gather is kept behind secured networks and is only accessible by a small number of people who have special access rights to such systems and are required to keep it confidential. When you enter, submit, or access your information, we employ a number of strict security procedures to safeguard it against misuse, loss, and unauthorized access. Secure Socket Layer (SSL) technology encrypts the sensitive information you supply. Furthermore, our website is checked regularly for security gaps and known vulnerabilities to keep your visit as safe as possible.

A gateway provider handles all your transactions and is not stored on our servers. We provide the usage of a secure server when you access or edit your account information. Once your information is in our hands, we follow robust security protocols to safeguard it from unwanted access. To ensure this, you must set a strong password and keep it up to date.

Herald values your privacy and is committed to safeguarding the personal information you disclose to us. We will not share the personal information you provide to us except for the purposes for which you provided it, (ii) as required by law to protect Herald or others from injury or loss, (iii) with your prior consent, or (iv) with other entities with whom we contract to provide services in connection with our website. In the event that we disclose such information with third parties, we will, to the greatest extent possible, require the recipient to protect the information in accordance with this policy. While we make every effort to protect your personal information, we cannot guarantee how such a third party will utilize it.

Third party

We do not sell, trade, or transmit your personally identifiable information to third parties. Herald reserves the right to incorporate or provide third-party products or services on our website at its discretion. These third-party websites have separate and independent privacy policies. As a result, we accept no liability or responsibility for the content or actions of any third-party sites. Nonetheless, we strive to safeguard our website's integrity and welcome any complaints on these third-party sites.

Choice/Opt-Out

After creating an account on the Herald website, all registered users can opt out of receiving promotional and marketing emails from us on behalf of our partners and from us in general.

Changes to this Return Policy

The rules of this Return Policy govern the use of information collected today at the time such information is utilized. When necessary, we may make modifications to this Return Policy. When you access or use the website after such changes have been posted, you are bound by any Return policy changes.